So we have to have on contractual paper what we're expecting in terms of quality, volume, timing, and pricing. A lot of times, we’re engaging in contracts 6 to 24 months prior to when we expect to see the coffee in our inventory. What is your top priority when working in supply chain management? If something changes in our forecast, we want to be open about what happened and why.ģ. If anything is happening in our business, if we're just busy and we can't get back to people right away, we’ll keep them informed. And we like to return the favor by communicating on everything. For every single coffee lot we purchase, we ask them to fill out a semi-lengthy questionnaire about practices on the farm, quality parameters, gender issues, etc. We ask for transparency from our suppliers and we provide it in return. How are you able to sustain such a healthy, long-standing relationship with all the growers and importers you work with?įor us, the secret sauce is transparency. Philz is really well known for their high-quality coffee. That’s easy! I love a simple, straight-forward New Manhattan. First, and foremost, what’s your go-to Philz drink order?
We sat down with Mersch to discuss how Philz has scaled a business nationwide while preserving that shop-around-the-corner brand their consumers know and love.ġ. It’s a long journey from coffee bean to cup, and the Philz team is continuously looking at ways to fine-tune their processes. She and her small team are the subject matter experts on anything and everything related to coffee, and she’s newly responsible for helping the company scale while investing in environment-friendly and sustainable best practices. Mersch oversees coffee sourcing and quality all the way through to the consumer. “We think of ourselves as a business who serves people, not coffee,” says Andi Trindle Mersch, Director of Coffee and Sustainability at Philz. Since expanding to nearly 50 stores in California (with some opening up on the East Coast), Philz has quickly become a household name by pleasing the pickiest of coffee lovers and showing caffeine-skeptics there is more than one way to enjoy a cup a joe.įrom their attention to detail in selecting their coffee and building relationships with the farmers, to hand-crafting the beverage exactly how the customer wants it, Philz prides themselves on their quality, sustainability, and customization. We don’t know about that, but we do know how the coffee is grown, harvested, and distributed says a lot about Philz. Some people claim how you take your coffee says a lot about who you are.
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